RUI Customer service. A+

[HankTheDavis]

I give credit where credit is due. I'll admit I was a little sketched about RUI being a board sponsor, and their image being biased, but I had a minor address issue last Friday, and the Lion has had the quickest response time when it comes to RC site customer service. So cheers guys! You've got yourself a loyal customer.

[RUI-products]

I give credit where credit is due. I'll admit I was a little sketched about RUI being a board sponsor, and their image being biased, but I had a minor address issue last Friday, and the Lion has had the quickest response time when it comes to RC site customer service. So cheers guys! You've got yourself a loyal customer.

Thanks for the accolades!

We pride ourselves on quality products and service.

[juced_porkchop]

Glad you had a good exp like me.
RUI all the way!!! :-P

[rikta]

i can't wait to experience the RUI service

[tballz]

i can't wait to experience the RUI service

What are you waiting for?

[SamCooke]

edit *** Problem resolved. USPS is terrible.

[RUI-products]

I'm still waiting to see this customer service. I sent an email over a week ago and haven't heard anything.

And I guarantee you that customer service emailed you back. Check your spam. Or sometimes we get emails kicked back to us undeliverable for some reason.

Also, check your pm's.

[tommyguns232]

I give credit where credit is due. I'll admit I was a little sketched about RUI being a board sponsor, and their image being biased, but I had a minor address issue last Friday, and the Lion has had the quickest response time when it comes to RC site customer service. So cheers guys! You've got yourself a loyal customer.

I was just saying something similar in another thread. RUI is rock solid across the board in my experience and opinion.

[mr.bean]

I got my first order from them an I am very happy with the service AND the order.
Sure its just gotten here so not like I can review the products just yet. but they all look of high quality and the other stuff I got (like pins) are great too.

I should just make my own thread saying thanks too. :-)

[mvfol68]

I had an issue with some spiro 5% and they refunded my money and still sent me the product! I don't know if this was a mistake or just great customer service but nice work RUI!!!

[hippiez]

Have you ever had any problems with them?

[Rrpajooh]

Yes I have had problems. I ordered 100 of product last week, got a shipment confirmation and all that. I check the statusof the shipment and it shows as delivered, but guess what. I never got it! I thought these packages had to be signed for? I was home all day Saturday and no mail came to my house (same day that usps shows it as delivered). I sent a few emails to rui explaining the issue and have not gotten a response back. All i know is that I am out of 105 so dollars and dont have my product. I may follow up with usps, but due to the nature of the research product I would prefer to go to rui on how to handle it. I realize they may get a ton of emails, but at least acknowledge receipt of my issue. Thank goodness I did not order any peptides, since my original purchase was a few hundred.

[Rrpajooh]

I just saw that they. Are pacific time and my issue happened over the weekend, so I will try to be patient just frustrating and upsetting that I dont have my product and I'm out a days worth of pay. Also am worried that the usps may have delivered it incorrectly and/or misdelivered...i am just skeptical as this is the second or third time i never got product from an online source and lost out on money. Rui seems reputable so i will be patient for now.

[KingCrane]

RUI is SUPER solid, orderd like three times with no probs

[JimiThing]

I just saw that they. Are pacific time and my issue happened over the weekend, so I will try to be patient just frustrating and upsetting that I dont have my product and I'm out a days worth of pay. Also am worried that the usps may have delivered it incorrectly and/or misdelivered...i am just skeptical as this is the second or third time i never got product from an online source and lost out on money. Rui seems reputable so i will be patient for now.

Sounds to me like you have a USPS issue...not an rui issue. Did u check with neighbors? Next to you door in the bushes? Etc?

[Rrpajooh]

Sounds to me like you have a USPS issue...not an rui issue. Did u check with neighbors? Next to you door in the bushes? Etc?

Today i did check with the neighbors and no one has it. I got an email from rui stating that their packages dont require signature and to contact usps. I will do that but doubtful that will be of any good. Im on hold with them now....sigh.

[Rrpajooh]

Ok usps made a claim or whatever. Someone will call me tomorrow but obviously having them involved irks me a bit for obvious reasons. So I am still out of my money, no product, and no resolution. I'll ask some more neighbors and all, but still disappointed regardless of whether its the usps, rui, shady neighbor, etc. I think anyone else would be too especially on your first order with a new company. They did get back to me within one business day, I sent the email on the weekend, so at least I got a response.

[bigpapabuff]

fuksake bro its obviously not their fault but hey whatever. I understand your frustration but shit they did their part

[KingCrane]

RUI is not shady, you will get you package bro, you will see.

[Rrpajooh]

fuksake bro its obviously not their fault but hey whatever. I understand your frustration but shit they did their part

Until i get my product or my money back, then no, no they havent. That simple. Assuming the usps messed up what will they do about it exactly? I doubt they carry clenbuterol lol

[tballz]

Either you're a moron or you're scamming them ....probably both.

RUI did exactly what they were supposed to do.

[JimiThing]

Until i get my product or my money back, then no, no they havent. That simple. Assuming the usps messed up what will they do about it exactly? I doubt they carry clenbuterol lol

Hey bro - chill and see how things play out before you start slinging crap at a sponsor. Also get your expectations in line as well. Shit happens. Your lucky it happened with them - prob the only company I know that will make things right if they were wrong. Doesnt look like they did anything wrong though.

[juced_porkchop]

Until i get my product or my money back, then no, no they havent. That simple. Assuming the usps messed up what will they do about it exactly? I doubt they carry clenbuterol lol

ummm you must have some source of mental issue (and i really don't mean that as an offence).

here is an eg:
i ordered a bunch of sups once.... postal serivce says it was delivered and it was not.. i got nothing..... end of story.
NOTHING to do with where i bought it.

this was out of over 50 orders, and is VERY rare, but it CAN happen!

no they don't carry clen "lol".... so unless you can prove they lost it you cant do anything and that HAS NOTHING to do with RUI!
WTF do they have to do with the postal service?
They did there part (sending it out).

sorry for your loss...

[Rrpajooh]

ummm you must have some source of mental issue (and i really don't mean that as an offence).

here is an eg:
i ordered a bunch of sups once.... postal serivce says it was delivered and it was not.. i got nothing..... end of story.
NOTHING to do with where i bought it.

this was out of over 50 orders, and is VERY rare, but it CAN happen!

no they don't carry clen "lol".... so unless you can prove they lost it you cant do anything and that HAS NOTHING to do with RUI!
WTF do they have to do with the postal service?
They did there part (sending it out).

sorry for your loss...

But this wasnt my 50th order, it was my first, so your opinion works based on the services and experiences you recieved. In all forms of business you have to work with the customer from start to finish. For instance, when i worked for a company that sold testing standards for mass spec, gc/ms we had to deal with the shipping failures (ie ups smashing the hell out of all the ampules) and same goes for any other company I worked for. Bottom line is the customer did not recieve nor get the product or services they paid for, and we try to find a way to appease the customer to keep their business, as long as the mediation isnt a big loss to the company. I know I'm one customer out of many with one small order but I do buy a lot and I do promote good sites at my gyms via word of mouth, and I do buy in bulk sometimes because my coworkers purchase as well IE 500 dollars or more per month depending on what you offer. And while I respect your opinion I still disagree and am entitled to mine. I am still following up with usps, and will call later to see what their investigation found.

[tballz]

I once received damaged product from rui. USPS obviously stepped on it causing the bottles to leak all over. RUI replaced every bottle.

The tracking says delivered and you say it's not. Sounds like a scam to me.